The unprecedented COVID-19 has affected numerous industries and the B2B eCommerce business is not excluded from this phenomenon. ICT, being a renowned Magento development company has been catering to various B2B businesses with eCommerce web and software solutions. Based on the accumulated experience of our clients and our specialists, we are going to share the topmost tips that you can follow during this Pandemic. Whether you’re locked in your room or not you can follow these guidelines to flourish during this crisis.
1. Move your buyers online
To improve social distancing at the feasible extent during this COVID-19 pandemic and guarantee business continuity, this is the right time to motivate your clients to buy online. If you do not own an online store, this is the time to reinvest in the most reliable eCommerce web development services and move your clients to an online store. For instance, Magento development services can be quick and affordable to get your B2B store. If you already have an online store, ask your all clients to place orders via that portal.
2. Assist your customers to be convenient with online shopping
You can opt for a virtual call centre using virtual call centre software to put agents that can help your clients get sprung. The agents can also help with various other steps such as:
3. Meet all requirements of customers
As more consumers adapt to e-commerce due to this COVID-19, it’s not enough simply to have an online store. Moreover, you require ensuring your web store delights the demands of B2B buyers. This implies a handy, secure, reliable, and full-fledged online store and one that causes buyers to buy with you rather of turning to competitors.
Help clients who are facing a financial crisis
Stretching invoice payment dates is a simple way to promote this kind of customer. Give some leisure with the amount yet do not hold giving good and trustworthy services to them.
4. Make your existing customers feel delightful
During the Coronavirus disruption, many businesses are exerting extra care of their clients by providing added support. For instance, banks are reducing lag charges or deferring payment dates, VoIP development organisations giving free support services, etc. You too can take actions in place to support your customers and their communities, so they can be your companion.
Some of the great tips in this regard:
5. Market-related products more
If you’ve already or planning to invest in Magento development for your B2B store, you must have met some emphasized sections to highlight some products. Use that part to highlight those products which are related to the COVID 19 Pandemic and are suitable for your existing and new customers.
Keep your clients updated at each moment about the transformations or steps you are exerting.
6. Take safety measures to shield your employees and customers
While developing an eCommerce portal with Magento development can help you secure your clients and team by reducing physical interactions, this is not the full truth. Ultimately, you often still require operating a logistics centre and actually deliver your products.
To keep everyone safe, follow the below-mentioned tips:
7. Balance demand and supply chain disruptions
The COVID-19 disease is beginning to surge in demand for particular products, while also shaking your supply chains with transport restrictions and business closings. This is the time to take preventive steps to deal with this difficulty.
B2B e-commerce market is huge and due to the growing threat of COVID 19, there are many difficulties this industry is meeting. Taking moderate steps and being important can help you win the competition.
Are you planning to build an eCommerce store for your business? Get in touch with our team of experts today:
It was expected outcome and timely delivered. They are good at communication and client services. Project was smooth enough to develop, communication was excellent. They always ask too many question to reach the correct destination. Would like to hire them again for next Business.
The team manages the project transparently and keeps an open line of communication. In addition to going above and beyond, they're also able to relay technical information in layman's terms.
They offered a number of possibilities which I didn't expect while customizing a standard Shopware Theme.
The team is knowledgeable and always answered all my queries in the timely manner. I would recommend them for affordable and safe migration services.