A complete guide to resolve COVID-19 eCommerce challenges – 7 Key Considerations!

The unprecedented COVID-19 has affected numerous industries and the B2B eCommerce business is not excluded from this phenomenon. ICT, being a renowned Magento development company has been catering to various B2B businesses with eCommerce web and software solutions. Based on the accumulated experience of our clients and our specialists, we are going to share the topmost tips that you can follow during this Pandemic. Whether you’re locked in your room or not you can follow these guidelines to flourish during this crisis.


      1.  Move your buyers online


To improve social distancing at the feasible extent during this COVID-19 pandemic and guarantee business continuity, this is the right time to motivate your clients to buy online. If you do not own an online store, this is the time to reinvest in the most reliable eCommerce web development services and move your clients to an online store. For instance, Magento development services can be quick and affordable to get your B2B store. If you already have an online store, ask your all clients to place orders via that portal.


      2.  Assist your customers to be convenient with online shopping


You can opt for a virtual call centre using virtual call centre software to put agents that can help your clients get sprung. The agents can also help with various other steps such as:

  • Help consumers with a walk-through of the store
  • Assist them with the orders
  • Help them with online payments and assuring it is reliable


      3.  Meet all requirements of customers


As more consumers adapt to e-commerce due to this COVID-19, it’s not enough simply to have an online store. Moreover, you require ensuring your web store delights the demands of B2B buyers. This implies a handy, secure, reliable, and full-fledged online store and one that causes buyers to buy with you rather of turning to competitors.


Help clients who are facing a financial crisis


Stretching invoice payment dates is a simple way to promote this kind of customer. Give some leisure with the amount yet do not hold giving good and trustworthy services to them.


      4.  Make your existing customers feel delightful


During the Coronavirus disruption, many businesses are exerting extra care of their clients by providing added support. For instance, banks are reducing lag charges or deferring payment dates, VoIP development organisations giving free support services, etc. You too can take actions in place to support your customers and their communities, so they can be your companion.

Some of the great tips in this regard:

  • Give preference to existing customers over potential customers when dealing with restricted stock.
  • Give some continued advantages or discounts to the clients in worst-hit areas


      5.  Market-related products more


If you’ve already or planning to invest in Magento development for your B2B store, you must have met some emphasized sections to highlight some products. Use that part to highlight those products which are related to the COVID 19 Pandemic and are suitable for your existing and new customers.

Keep your clients updated at each moment about the transformations or steps you are exerting.


      6.  Take safety measures to shield your employees and customers


While developing an eCommerce portal with Magento development can help you secure your clients and team by reducing physical interactions, this is not the full truth. Ultimately, you often still require operating a logistics centre and actually deliver your products.

To keep everyone safe, follow the below-mentioned tips:

  • Ask your team to wash their hands frequently
  • Enforce the use of sanitizer in the team
  • Maintain social distancing
  • Do not let anyone ill coming to work


      7.  Balance demand and supply chain disruptions


The COVID-19 disease is beginning to surge in demand for particular products, while also shaking your supply chains with transport restrictions and business closings. This is the time to take preventive steps to deal with this difficulty.

  • Optimize the performance of an online store to deal with hikes in traffic
  • Use load balancing to make sure in any case your web store is up and working
  • Let buyers trace their shipments
  • You must have the best web host to promote elevated traffic.
  • Show real-time stock and costing
  • Be genuine and straightforward about the expected delivery time


B2B e-commerce market is huge and due to the growing threat of COVID 19, there are many difficulties this industry is meeting. Taking moderate steps and being important can help you win the competition.

Are you planning to build an eCommerce store for your business?  Get in touch with our team of experts today:

Jainesh Shah is a CEO and Co-Founder of iCreative Technologies Inc. iCreative Technologies is a digital eCommerce agency mainly serving B2B clients across the globe. With over 15 years of experience in technology and business, he is helping his client thrive in this competitive era. He is specialized in eCommerce consulting, creative thinking, generating new business ideas, and delivering end products to market in the digital space. He is working with the vision to help his partner agencies and Clients to grow in their respective businesses.

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