The USA-based client is a doctor and associated with Health care industry and other leading organizations. The client wanted to develop a comprehensive and multi-purpose iPad-based application to facilitate the feedback process. In today’s highly-customized and ‘customer-centric’environment, the feedback and reviews play a crucial role in the success of the business. To improve customer satisfaction through feedback and to gain customer insights, feedback apps are powerful and insightful at the same time. Also, in the Health care industry, reviews are given the most important due to its real-time and trustworthy factor.
The client approached iCreative Technologies Inc. for developing an iPad Feedback Application. Feedback plays an important role in business growth. There are numerous ways available for collecting feedback or review. The most attractive way to show customer’s review is through visual content. The client wanted to have the feedback functionality through the video, picture, or text. iCreative Technologies Inc. team worked hard to fulfill the desired outcome through the development of feedback application and widget customization.
How we did it ?
One of the main challenges was to build widgets that support different technologies and platforms. In order to make review sharing easier, the client wanted to develop an embedded widget for reviews to be placed in a different website. It was toughest as it needs to be customized as per the current UI of websites.
To bring an apt solution to overcome this challenge, developers created a fully-fledged feedback application which asks for the user’s permission before sharing the reviews. It will take the acceptance agreement from users by clicking on ‘I Agree’terms and include the signature of users inside the application.
To address this challenge, the iCreative Technologies team resulted in customization of the widget as per different technologies and platforms. The widget shows the recent review received for the particular organization in the platform.